Refund Policy

This policy applies to VitrinaFlow subscriptions, operated by Intetec (Rua Rio Grande do Norte, 1435, Sala 708, Belo Horizonte — MG, 30130-138, Brazil). Customers outside Brazil buy through Paddle (Paddle.com), our authorized reseller and merchant of record, whose buyer terms also apply.

1. Cancelling and your right to withdraw

VitrinaFlow does not offer a money-back guarantee period. You can cancel anytime, with no fee: cancelling stops future charges, and everything keeps working until the end of the period you already paid for. Any right of withdrawal the law gives you still applies: for consumers in Brazil, 7 days from signing up (Consumer Defense Code, art. 49); elsewhere, local law and Paddle's buyer terms apply.

2. Renewals and plan changes

Monthly renewals and pro-rated upgrade charges are not refunded, except in the cases in section 3 and the right of withdrawal in section 1.

3. Problems on our side

Duplicate charges, charges made in error, or a prolonged outage caused by us: we review each case and, where justified, refund the full amount or the share of the affected period.

4. How to ask

Email ac@intetec.com.br with your workspace name and billing email. You can also request it from Paddle directly, using the link in your purchase receipt.

5. Timing

We reply within 7 business days. Refunds go back to the original payment method; how long they take to show up depends on your bank or card issuer.

6. After a refund

Refunding a subscription cancels it and pauses post generation and publishing. Your data stays in your account, as described in our Privacy Policy.